Do you get annoyed when you try to figure out emailed or written instructions that aren’t clear? Or how about when you receive a message requiring action that begs more questions than it answers? If so, you’re not alone. The real question is, however, are you the one sending these messages?
In an article Ragan Communications posted today entitled Ditch these 5 business writing mistakes, Jenna Britton makes the point that these emails could be doing more than making your message difficult to understand. In fact, they could be punching holes in your credibility.
Clarity in professional writing can be a critical matter that has potential to make or break an organization – depending on the size of the organization and the level of importance of the document. Likely this is one reason so many messages are wordsmithed to death and reviewed by the legal department before they hit the cyber-waves. If you’re the fly in the email ointment, well, let’s not go there. You get the picture. Writing more than other forms of communication is taken more literally and can become a permanent record, so the import of saying it correctly also carries more weight.
Britton offers some valuable tips that may prove beneficial to your career. Try them as a checklist for your next email. Better to review your words one more time before you hit “Send,” lest you tarnish your record. It’s hard to take back the written word.