Let’s face it. Choosing a hospital is likely not the highest priority on your list of things to do today – or any day for that matter. Yet when your health requires specialized care beyond the confines of your doctor’s office, you’d like to know you’re in good hands. Obviously, you may not always have a choice, but if you need some things to consider, check out this article from US News and World Report on How to find the best hospital near you.
Although the quality of medical care you receive should hold the highest priority, value can come from another side of the equation that excellence in medical science cannot address. That side of patient satisfaction arises from treating patients as people. What a novel idea – combining the best in modern technology and scientific approaches with old fashioned compassion and personalized care. It’s a type of pay it forward concept.
It would appear that some hospitals are getting the picture and the Internet has enhanced their efforts. Now you can not only go online at a hospital’s website to find a doctor for your specific health need but you can also send a greeting to a patient, “Like” them on Facebook or watch a video about their efforts in-house and in the community. If you like what you see, you can make a donation or pay your bill – all from the comfort of home. You’ll notice if you’re on their premises, they have stepped up their efforts to train their staff in professionalism and patient safety yet they don’t neglect customer service and plain, but always appreciated, common courtesy. They also instruct their staff to smile more – as is appropriate, of course.
Hospitals are also employers, and they’re getting the picture in that arena too as they strive to engage their employees to set the example. Morris Hospital outside of Chicago, IL decided to encourage their staff, volunteers and visitors to get some exercise and take the stairs instead of the elevator with a special campaign. They enlisted local students to paint outdoor scenes in the stairwells to encourage people to take that route. It’s an interesting concept. Click here to see a video of what they did.
With the exception of the maternity ward, no one enjoys going to the hospital. Hospital executives, however, seem to be grasping the connection between quicker healing and better health with their proactive efforts. It makes good business sense, too. Though most patients hope they don’t have an occasion to return themselves, they understand the need for these facilities is a fact of life. Hospitals understand this too. A satisfied patient will spread the word.